My device will not finish its sync/update (wheel keeps spinning/bar won't complete), what should I do?

Step 1: Power Off and Disconnect the Device

1. Switch off your Shot Scope device.
2. Remove the device from your phone or tablet’s Bluetooth settings:
   Go to Settings > Bluetooth, find your Shot Scope device, and remove it from the list.

Step 2: Log Out of the App

1. Log out of the Shot Scope app manually. (Note: Simply closing the app doesn't log you out.)
2. Hard close the app on your phone or tablet.

Step 3: Reopen the App and Log In

1. Open the Shot Scope app again.
2. Log in using your email address and password.

Step 4: Reconnect the Device

1. Switch your Shot Scope device back on.
2. Connect the device to the app again.

Step 5: Retry the Sync

1. Start the sync process again.

Additional Tips:

• Strong Wi-Fi Connection: Make sure your Wi-Fi connection is stable and strong during the sync.
• Proximity: Keep the Shot Scope device and your phone/tablet close to each other to avoid connectivity issues.
• Avoid Interruptions: Leave the Shot Scope app open until the sync is complete to avoid any interruptions.

If the issue persists, please reach out to our support team at support@shotscope.com for further assistance.